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Phone +44 (0)2083813300 |
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| Can i send you a cheque for the payment? |
| At the moment, we only take payments directly from the site with credit or debit cards. |
| Complaints |
| Please contact us stating your name and address using the (contact us box) in the contact us section on the site. All complaints will be dealt with in a fast and professional manor. Please allow 24 hours to receive an answer from our team and we hope that we can resolve the matter for you. |
| Do you send any confirmation emails? |
| You will receive an email immediately after you place your order. You must give a valid email to receive this notification. |
| How are the items delivered to us? |
Standard Delivery
Orders received before 9am Monday to Friday will be dispatched the same day.
Orders received after 9am will be dispatched the next working day.
We will send you an email when your goods have been sent, so please ensure the email address you enter is accurate. Due to the increased use of Anti-Spam and Firewall software our email may struggle to get through.
Non-EU country orders may take slightly longer to despatch to allow for the preparation of courier and customs documentation. EU country orders are generally delivered within five days from despatch and other International Non-EU country orders are generally delivered within ten days. Sorry, we can not deliver to BFPO addresses.
Fastrack Delivery
Orders received between 9am and 1pm Monday to Friday, with this shipping option selected, will be dispatched the same day.
We will send you an email when your goods have been sent, so please ensure the email address you enter is accurate. Due to the increased use of Anti-Spam and Firewall software our email may struggle to get through.
Non-EU country orders may take slightly longer to despatch to allow for the preparation of courier and customs documentation. EU country orders are generally delivered within five days from despatch and other International Non-EU country orders are generally delivered within ten days. Sorry, we can not deliver to BFPO addresses. |
| How do I return an item? |
Poker shop carefully selects its products and hopes you will be happy with your purchase; however there may be times when you feel you need to return an item to us.
Our return's policy is simple and the "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've had a change of heart, you can return it direct to us. Click here to read our returns policy in detail…
Unwanted Item/s If within 30 days of ordering you are unhappy with your item/s you may return them to us; all goods returned must be unused and in perfect re-saleable condition (including product packaging, instructions, etc) for us to be able to refund any payment..
All you pay for is the return postage of the goods. Please contact us by using the contact form and correctly picking the drop down option and inform us of your wish to return the goods, and we will allocate you a Returns Code, which you must include with the package to ensure we process your return as efficiently as possible. You must also include your original order number, with your name and address and a note explaining your reasons for the return.
Faulty Items
If you return an item to us that is faulty, please contact us by using the contact form and correctly picking the drop down menu to inform us and we will arrange a refund or replacement. We will also reimburse you the cost of the return postage. Please do not send the item back to us before contacting us first; we must be notified so we can advise you on the best action to take. When you contact us we will issue you a Returns Code which you must include with the package to ensure we process your return as efficiently as possible
Please obtain a proof of posting certificate from the Post Office to enable us to process the refund for your return postage costs.
Returns address:
Pokershopuk, 4 Parr Road, Stanmore, Middlesex HA7 1QP
Please note that
You will be responsible for the item/s until they reach us. For your own protection, we suggest you use a secure dispatch method, which requires a signature upon delivery, such as Royal Mail First Class (Recorded Delivery).
These terms do not affect your statutory rights. |
| How is money taken from my credit or debit card? |
| When you make a purchase form Pokershopuk the amount you spend will be taken from your card in GBP but the price you see if you change the currency is only an indication of the currency exchange rate; some transactions may be more or less dependent on bank charges. |
| How long does it take for items to be delivered? |
| You can expect to receive them at the latest around 1-2 weeks from the date you placed your order. We dispatch all orders within 72 hours form receiving your order. |
| How long does it take for items to be delivered? |
| You can expect to receive them at the latest around 1-2 weeks from the date you placed your order. We dispatch all orders within 72 hours form receiving your order. |
| I have not received an email after confirming my order. Has there been a problem? |
| Please contact us stating your name and address. We can then confirm your order and possible reasons why you did not receive the email. In some cases you may have entered your email address incorrectly so the email never reached you. In other cases the email sent may have been delayed and will reach you soon, or possibly the order was never completed with us. In either circumstance we shall email you confirming the situation. |
| I have received my order but some items have either been incorrectly sent, missing or are damaged. What shall i do? |
| Please contact us stating your name, order number and explaining the situation. Do not immediately send any items back to us; we must be notified of the situation so we can discuss with you the best course of action. We shall then reply explaining what you need to do and how we shall rectify the problem. If any problems occur we do endeavor to rectify them ASAP. |
| I have sent you an email, but have not yet had a response. |
| We respond to emails during office open hours (Mon - Friday 9am - 5pm) this also applies to telephone calls. We endeavor to answer all emails within 24 hours, if you have not received a reply within this time then please telephone as it’s possible the person you have emailed is away. |
| I have still not received my order after a considerable time waiting. Where is it? |
| Please contact us stating your name and order number. We will then investigate why your order has not reached you. In most cases we are able to rectify the situation and ensure your order reaches you within 72 hours. |
| I wish to place an order for a large number of items. Can i get a bulk discount? |
| For orders of a high quantity we can indeed offer a discount. Please email trade@pokershopuk.com stating the products you want to order, the quantities of each and the location where you require the order to be delivered. We shall then reply with an accurate quote and lead time for delivery. |
| Privacy Policy |
| Click here for more details on our privacy policy. |
| Terms & Conditions |
SHOP TERMS AND CONDITIONS
CONTENTS
1 INTRODUCTION 1
2 THE COMPANY 1
3 OUR PRIVACY POLICY AND YOUR SECURITY 1
4 USING THE WEBSITE 1
5 PURCHASING GOODS AND THE ON-LINE ORDERING SYSTEM 2
6 GENERAL CONDITIONS 3
1. INTRODUCTION
Welcome to the pokershopuk.com website shop (“the Shop”). The following terms and conditions will apply when you access our Shop and use our on-line ordering service. Before proceeding to use our Shop or placing an order, we ask that you read these terms and conditions carefully. You will also find that they contain some useful advice on how to use our on-line ordering service.
If you find yourself unable to agree to these terms and conditions, then you must not use either this Shop or our ordering service and we ask that you do not proceed to purchase any of our products.
2. THE COMPANY
Initial Incentives Limited trading as Initial Rewards (“we”) is the owner and operator of the Shop. We are a company registered in the United Kingdom (company no. 2183201; VAT no. 544572141) and our Registered Office is at 4 Parr Road, Stanmore, Middlesex HA7 1QP.
3. OUR PRIVACY POLICY AND YOUR SECURITY
We value your privacy and understand that you do not want your name and personal details to be released to third parties other than for processing your order and facilitating delivery. Please review our Privacy Policy which governs your use of this Shop.
4. USING THE SHOP
4.1 We grant you a limited licence, subject to the following conditions, to access and make personal use of the Shop.
4.2 You agree not to post or transfer to the Shop (nor include in any message) any material which is obscene, misleading, inaccurate, defamatory, illegal, in breach of any copyright or other intellectual property right, or damaging to data, software or the performance of our or any other parties’ computer system. You agree to indemnify us in respect of any liabilities, losses, expenses, or other costs whatsoever incurred as a result of a breach of your obligation under this condition 3(2), including, but not limited to, any claims made against us by any third party.
4.3 The Data Protection Act 1998 is designed to protect individuals about whom information is collected. Accordingly, it lays down strict standards of accuracy, relevance and care of such data including how it may be divulged. Any data about individuals you enter onto the Shop directly or include in any message to us will be subject to the Act and you are responsible for its accuracy and relevance and must have the authority to disclose it and for us to utilise it for the purposes of any transaction concluded for or by you through the Shop. We will process your personal data in accordance with our Privacy Policy
4.4 In consideration of agreeing to your use of the Shop, you acknowledge that the ownership in any intellectual property rights (including, for the avoidance of doubt, copyright, database rights and trade marks) in the Shop belongs to us and/or the manufacturers of goods featured. Accordingly, no part of the Shop (or its source code) may be used, transferred, copied or reproduced in whole or in part in any manner other than for the purposes of utilising the Shop meaning that you may only display it on your computer screen and print it out on your printer for the sole purpose of viewing its content and placing orders.
4.5 You may not link the Shop to any other website without our express authority in writing. Furthermore, we do not make any warranties, representations or undertakings about the content of any other website which may be referred to or accessed by hypertext link with the Shop, and we do not endorse or approve the content of such third party websites.
4.6 Please be aware that to the extent permitted by law, and except as expressly provided for elsewhere in these terms and conditions, we do not accept liability in respect of the Shop, your use of it or our on-line ordering service.
4.7 We reserve the right to refuse access to the Shop, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
5. PURCHASING GOODS AND THE ON-LINE ORDERING SYSTEM
5.1 Your Account
5.1.1 You are solely responsible for restricting access to your computer to prevent unauthorised purchases on your account.
5.1.2 You agree to accept responsibility for all activities that occur under your account.
5.1.3 You should inform us immediately if you have any reason to believe that your account details are being, or are likely to be, used in an unauthorised manner.
5.1.4 Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.
5.2 Contract Formation
5.2.1 In order to conclude a legally binding contract with us you must first agree unconditionally to these terms and conditions before completing and submitting our online Order Form by clicking on the “Submit Order” button which appears at the end of the form. Your order represents an offer to us to purchase a product or products which will be acknowledged as received by us in a confirmatory electronic mail (“your Order Confirmation”). The contract will only be formed by our acceptance of your offer. That acceptance will be deemed complete at the time we send a VAT invoice to you (whether or not you receive the VAT invoice).
5.2.2 Any products on the same order which we have not confirmed in a VAT invoice do not form part of that contract.
5.2.3 For the avoidance of doubt, your Order Confirmation is for your convenience only and does not constitute an acceptance of your order. Please note that whilst we guarantee to send an Order Confirmation of every valid order we receive from you, you will understand that we cannot equally guarantee that the Order Confirmation we send will be received by you, nor that, if it is received by you, it is legible and uncorrupted.
5.2.4 We reserve the right not to process your order for any reason and accordingly, we will notify you as soon as reasonably possible by electronic mail if this is the case. If you are under the age of 18, you may use the Shop and the on-line ordering service only with the involvement and express permission of a parent or guardian.
5.2.5 These terms and conditions shall override any contrary terms or conditions published by us or appearing on the Shop in relation to any order placed by you with us. However these terms shall be deemed to incorporate (and you agree to be bound by) any additional terms and conditions which may apply to offers and promotions appearing on the Shop from time to time.
5.2.6 We reserve the right to change our terms and conditions from time to time at our sole discretion without liability to you. The latest terms and conditions will be made available on the Shop.
5.3 Description and Availability
5.3.1 Every effort will be made to ensure that the goods you receive match the description and images (if any) set out on this Shop as far as reasonably possible. However, you acknowledge that some variation may occur and we reserve the right to substitute goods within your order with goods of an equivalent nature. If you do not wish to accept the substituted goods then you must return them to us within 7 days of their receipt.
5.3.2 The listing of a product on the Shop is not an indicator of its availability. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.
5.4 Pricing
5.4.1 Products advertised on the Shop will be priced in pounds sterling. However, for your convenience we may provide you with the option to view the approximate equivalent price in your local currency if you are based outside of the UK. Any such local price is an indication only. All transactions are debited in pounds sterling and the amount charged to you may differ from the local price indication due to exchange rate fluctuations and other factors beyond our control.
5.4.2 Unless otherwise stated all prices of goods advertised in pounds sterling on this Shop are inclusive of VAT. You may view your total charge (including VAT and delivery) at the shopping basket page.
5.4.3 Despite our careful attention to pricing, an item could be priced incorrectly. If an item's correct price is lower than our quoted price, we will charge the lower (correct) amount and deliver the item to you. If an item's correct price is higher than our quoted price, we shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. However, we might at our discretion decide to honour the lower (incorrect) price and send the item in order not to cause you inconvenience.
5.4.4 In an effort to provide our customers with the most current information, price and availability information is subject to change without notice.
5.5 Payment
5.5.1 Where you purchase goods for cash, payment shall be made by you electronically in pounds sterling on order for all monies owed to us in respect of orders placed on this Shop (“Cash Payment”).
5.5.2 Time for Cash Payment shall be of the essence.
5.5.3 No Cash Payment shall be deemed to have been received until we have received cleared funds.
5.5.4 If you fail to pay us any sum due you shall be liable to pay interest to us on such sum from the due date for Cash Payment at the annual rate of 8% above the base lending rate from time to time of the Bank of England, accruing on a daily basis until payment is made. We reserve the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.
5.5.5 If your order contains products that are either not in stock or have been discontinued we will contact you and give you the option of either waiting until the product becomes available or cancelling your order for that product or selecting an alternative product to the same value in pounds sterling that is in stock as appropriate.
5.6 Ownership/Risk
The risk of damage to or loss of goods supplied by us will pass to you when the goods are dispatched from our premises. We will not despatch goods to you until we are in receipt of Cash Payment in full (including VAT) in cleared funds and ownership in the goods remains with us until that point.
5.7 Delivery
5.7.1 Unless otherwise agreed, orders are dispatched by Royal Mail first class post, although we reserve the right to use an equivalent or better service operated by Royal Mail or another carrier.
5.7.2 Subject to Condition 5.2, we will dispatch your order within normal working hours (9am to 5pm) within seven business days (i.e. excludes weekends and bank holidays) from receipt of your order provided it is received by us before 5pm on a business day. If your order is received on a weekend or bank holiday or after 5pm it will be deemed to be received by us on the following business day.
5.7.3 If for any reason we cannot dispatch your order within our time period you may at your option cancel your order and we will provide you with a full refund in accordance with 5.8.9.
5.7.4 Delivery times are dependent on the carrier and our liability for non-delivery shall be limited to replacing the contracted goods within a reasonable time or issuing a credit note against any invoice raised for such goods.
5.8 Returns, shortages and refunds
5.8.1 By law, customers located in the European Union have the right to withdraw from the purchase of certain items (see 5.8.2 below) within seven working days of the day after the date the item was delivered. You must inform us in writing within seven working days starting with the day on which they are delivered, you must ensure that you take reasonable care of the goods and return them to us at your cost. We will refund the amount you paid for the returned goods in accordance with 5.8.10 as soon as possible and at the latest within 30 days of receiving written notice of your decision to cancel your purchase.
5.8.2 You can not cancel your order if:
5.8.2.1 the goods are made to your own specifications (i.e. are custom made);
5.8.2.2 the goods by their very nature cannot be returned;
5.8.2.3 they are goods or services where the price depends on fluctuations in the financial markets which cannot be controlled by us;
5.8.2.4 they are perishable goods;
5.8.2.5 they are DVDs, CDs, software or audio or video tapes that you have unsealed;
5.8.2.6 they are newspapers, periodicals or magazines;
5.8.2.7 they are betting and lottery services.
5.8.3 We want you to be happy with every purchase you make with us. Occasionally we anticipate that you may wish to return an item. For this reason we offer a hassle free returns policy. You must contact us within fourteen days of receipt of the goods and return them to us at your cost. The goods have to be in a resalable condition (i.e. the product is to be in its original packaging, unopened, and able to be resold) for you to receive a full refund. We may accept returns for items not required after fourteen days but only at our discretion.
5.8.4 If you have items missing from your order (i.e. shortages) please check firstly to see if there is another parcel due to you. You can do this by contacting us on the telephone contact details on your delivery note. Please check your email and delivery note to confirm that an item is not on backorder before raising a query.
5.8.5 Damaged items and shortages need to be brought to our attention within seven working days from delivery.
5.8.6 You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that a fault is confirmed we agree to reimburse you the reasonable cost of returning the product to us. Alternatively, you may find it quicker and easier to contact the manufacturer directly so that they can identify the fault and rectify the problem for you.
5.8.7 If the delivered item(s) do not match what you have ordered you must tell us within 14 days from the date of delivery and return the item to us. We agree to refund the reasonable costs of returning the product(s) to us. The goods need to be in their original packaging and in good condition.
5.8.8 We will provide you with a returns and/or re-order number if required via email after which you must return the goods to us within seven working days. Please ensure that the returns number is with your package.
5.8.9 Subject to these terms and conditions, we will either provide you with a replacement at your request or provide you with a refund within one week of collection.
5.8.10 If you paid by credit card your card will be refunded (including any reasonable costs of return due) and you will be e-mailed a 'credit note' which is simply a reference of the transaction. Please be aware that the refund may take up to 3 working days to show on your card statement depending on your card provider.
5.8.11 If you find that your goods have been returned but you have not been refunded, please contact us.
6. GENERAL CONDITIONS
6.1 Warranties and Liability
6.1.1 THIS SHOP IS PROVIDED BY ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SHOP OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS FOR SALE ON THIS SHOP. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SHOP IS AT YOUR OWN RISK.
6.1.2 TO THE FULL EXTENT PERMITTED BY THE APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THIS SHOP, ITS SERVERS, OR E-MAILS WHICH MAY BE SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SHOP OR THE ON-LINE ORDERING SYSTEM, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
6.1.3 CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. IF YOU ARE DEALING AS A CONSUMER, YOUR STATUTORY CONSUMER RIGHTS ARE UNAFFECTED.
6.1.4 OUR ENTIRE LIABILITY UNDER OR IN CONNECTION WITH THIS AGREEMENT, YOUR ORDER, THE GOODS SUPPLIED OR OTHERWISE SHALL NOT EXCEED THE VALUE OF YOUR TOTAL PAYMENTS TO US.
6.1.5 Nothing in this agreement shall serve to exclude or limit our liability in respect of death or personal injury caused by our negligence.
6.2 Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
6.3 Termination
We reserve the right to terminate this agreement immediately on notice to you in the event that you are deemed to be in material breach of any term of this agreement including without limitation Conditions 4.2, 4.3 and 5.5.
6.4 Complaints
We aim to provide you with a quality service. If, however, you feel that you have cause to complain, you can contact us either by e-mail to support@initialrewards.com or by writing to the address given in Condition 2 above. We will try to do our best to solve any problems that arise.
6.5 Events beyond our control
We do not take responsibility for any event which is outside our reasonable control nor for any losses arising directly or indirectly from such an event.
6.6 Entire Agreement
This agreement supersedes any prior agreements or arrangements which may have subsisted between us, provided the information you have given to us is not incorrect or fraudulent.
6.7 Interpretation
In this agreement:
6.7.1 reference to any statute or statutory provision includes a reference to that statute or statutory provision as from time to time amended, extended or re-enacted;
6.7.2 words importing the singular include the plural, words importing any gender include every gender and words importing persons include bodies corporate and unincorporate; and (in each case) vice versa;
6.7.3 any reference to a party to this agreement includes a reference to his successors in title and permitted assigns;
6.7.4 the headings to the Clauses are for ease of reference only and shall not affect the interpretation or construction of this agreement.
6.8 Severability
Notwithstanding that the whole or any part of any provision of this Agreement may prove to be illegal or unenforceable the other provisions of this Agreement and the remainder of the provision in question shall remain in full force and effect.
6.9 Third Parties
The parties confirm their intent not to confer any rights on any third parties by virtue of this Agreement and accordingly the Contracts (Rights of Third parties) Act 1999 shall not apply to this Agreement.
6.10 Communications and notices
When you visit the Shop or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the Shop. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
6.11 Law
Use of this Shop and any contract for the sale of goods entered into by you with us is subject to the laws of England and Wales. Where permitted by the law governing your jurisdiction, you agree to submit to the exclusive jurisdiction of the English Courts.
USA Price Comparison
US Price Comparison
Some people here in the UK seem to think that prices seen on similar sites in America are cheaper than ours.
Unfortunately you could be in for quiet a shock if you do not fully understand how importing goods from another country works. Here is a quick review for you to consider:-
If your order includes gaming chips customs and exercise will probably classify them as plastic and apply an import duty of 6% (this is in no way reclaimable).
As well as this import duty VAT will be applied at 15% (or your local European rate) - ONLY businesses registered for VAT can reclaim this charge.
Airmail services are restricted to 2kg so you will probably need a courier service. Prices start from 40 pounds and quickly increase according to weight or volume
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| What are the Delivery Costs? |
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The delivery charge for your product is dependant on the weight of the item and the location that it's being shipped to. For more information regarding delivery charges please email sales@initialrewards.com
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| What if you don't deliver to my country? |
| Please email us or telephone us so we can work out the best method to send your products to you |
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